Privacy Policy

1.Who We Are

The Silver Wizard Consulting provides behavioural profiling, personal development and professional coaching services.

For the purposes of this Privacy Policy, "we", "us" and "our" refer to The Silver Wizard Consulting.

2.Personal Information We Collect

The personal information we collect will depend on how you interact with us. It may include:

• Your first and last name
• Email address
• Phone number
• Location
• Information submitted through our contact or application forms
• Information about the services you are interested in
• Details about your personal or professional circumstances
• Your goals, challenges and preferred outcomes
• Behavioural profile assessment information and results
• Coaching records, session notes and communications
• Appointment and booking information
• Payment or transaction details
• Feedback and testimonials
• Technical information about how you use our website

We will only collect information that is reasonably necessary for our services, business activities or legal obligations.

3.Sensitive Personal Information

When applying for or participating in coaching or behavioural profiling services, you may choose to share personal information about your wellbeing, relationships, employment, emotional experiences or other private circumstances.

We will treat this information with care and only use it for the purposes for which it was collected, unless you authorise another use or disclosure or we are required by law.

Please only provide information that you are comfortable sharing and that is relevant to your enquiry or participation in our services.

4.How We Collect Information

We may collect personal information when you:

• Visit or interact with our website
• Complete a contact form
• Submit an application
• Book an appointment
• Purchase or enquire about a service
• Complete a behavioural profile assessment
• Participate in a coaching session or program
• Communicate with us by email, phone, video call or another platform
• Subscribe to updates or promotional communications
• Provide feedback or a testimonial

We generally collect personal information directly from you.

In some circumstances, we may receive information from a referral partner, service provider or another person. Where required, we will take reasonable steps to make you aware that the information has been collected and explain how it will be used.

5.Website and Usage Information

When you use our website, certain technical information may be collected automatically. This may include:

• Your IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring website
• General location information
• Website interactions and navigation activity

This information may be collected through cookies, analytics tools and similar technologies.

We generally use this information to understand website activity, improve performance, maintain security and improve our services.

6.Cookies

Cookies are small files stored on your device when you visit a website. We may use cookies to:

• Enable website functionality
• Remember preferences
• Understand how visitors use the website
• Improve website performance
• Measure the effectiveness of content or marketing
• Maintain website security

You can control or disable cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.

Where required, we will provide options for managing non-essential cookies.

7.How We Use Your Information

We may use your personal information to:

• Respond to your questions or enquiries
• Review and respond to applications
• Determine which service may be appropriate for you
• Provide behavioural profiling, coaching and personal development services
• Create and manage bookings
• Communicate about appointments, programs or services
• Process payments and maintain business records
• Provide reports, resources or program materials
• Personalise your experience
• Improve our website and services
• Request feedback or testimonials
• Send relevant service updates or promotional communications
• Meet our legal, accounting and administrative obligations
• Prevent fraud, misuse or security threats
• Protect our legal rights and the safety of others

We will not use your personal information for a purpose that is unrelated to the reason it was collected unless you have authorised that use or it is otherwise permitted by law.

8.Email and Marketing Communications

We may use your contact details to send information about services, programs, resources or promotions where you have requested these communications or where we are otherwise permitted to do so.

You may unsubscribe from promotional emails at any time by:

• Selecting the unsubscribe option in the email
• Replying and asking to be removed
• Contacting us using the details below

You may still receive essential administrative messages relating to an application, booking, payment or service you have requested.

9.How We Share Your Information

We do not sell or trade your personal information.

We may share personal information with trusted service providers that help us operate our website and deliver our services, such as:

• Website hosting providers
• Booking and scheduling platforms
• Customer relationship management systems
• Email communication providers
• Behavioural assessment platforms
• Video conferencing services
• Payment processors
• Cloud storage providers
• Analytics and website support providers
• Professional advisers, including accountants or legal advisers

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose personal information:

• With your permission
• To protect the rights, safety or property of you, us or another person
• To investigate suspected fraud, misuse or unlawful activity
• Where required or authorised by law
• In connection with a business restructure, transfer or sale

10.Overseas Service Providers

Some of the platforms and service providers we use may store or process personal information outside New Zealand.

Where personal information is disclosed to an overseas organisation, we will take reasonable steps to ensure that appropriate privacy safeguards apply, as required by New Zealand privacy law.

By using our website or services, your information may be processed in countries that have different privacy laws from New Zealand.

11.Storage and Security

We take reasonable steps to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Interference
• Alteration
• Unauthorised disclosure

These safeguards may include secure platforms, password protection, access controls, software updates and restricted access to personal information.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Please contact us promptly if you believe your information has been accessed, used or disclosed without authorisation.

12.Privacy Breaches

If we become aware of a privacy breach, we will assess the nature and potential impact of the breach.

Where required by law, we will notify affected individuals and the New Zealand Office of the Privacy Commissioner.

We will also take reasonable steps to contain the breach, reduce potential harm and prevent a similar incident from occurring again.

13.How Long We Keep Your Information

We retain personal information only for as long as it is reasonably required for:

• Providing our services
• Maintaining accurate business and coaching records
• Managing enquiries and applications
• Meeting tax, accounting, insurance or legal obligations
• Resolving disputes
• Protecting our legitimate business interests

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

14.Accessing and Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to confirm your identity before providing access or making a correction.

There may be limited circumstances where we are legally permitted to withhold certain information. Where applicable, we will explain the reason for doing so.

15.Your Choices

You may choose not to provide certain personal information. However, this may affect our ability to:

• Respond fully to your enquiry
• Assess your application
• Arrange a booking
• Complete a behavioural assessment
• Provide a requested service or program

You may also:

• Unsubscribe from marketing communications
• Disable cookies through your browser
• Ask us to update your contact preferences
• Request access to or correction of your information

16.Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website or platform before providing personal information.

17.Testimonials

We will only publish a testimonial, client name, photograph or identifying information with appropriate permission.

You may contact us if you wish to discuss, update or withdraw permission relating to a published testimonial.

Withdrawal may not apply to materials that have already been printed, distributed or otherwise published where removal is not reasonably possible.

18.Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal obligations change.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

19.Contact Us

For questions, access or correction requests, privacy concerns or complaints, please contact:

Please include enough information for us to understand and respond to your request.

20.Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner.