Legal

Terms & Conditions

Last Updated: 14 July 2026

Welcome to The Silver Wizard Consulting.

These Terms and Conditions govern your access to and use of this website and its content.

By accessing or using this website, submitting an enquiry or application, or accessing any resources made available through the website, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use this website.

1.About These Terms

For the purposes of these Terms and Conditions:

  • "We", "us" and "our" refer to The Silver Wizard Consulting.
  • "Website" refers to The Silver Wizard Consulting website and its associated pages.
  • "You" and "your" refer to any person accessing or using the website.
  • "Services" refers to coaching, behavioural profiling, personal development programs, professional development and any related services offered by The Silver Wizard Consulting.

These Terms and Conditions apply to your use of the website.

Additional terms, service agreements, booking conditions, payment terms or cancellation policies may apply when you purchase, book or participate in a service.

Where there is a conflict between these website terms and a separate written service agreement, the separate service agreement will apply to the relevant service.

2.Website Use

You may use this website for lawful personal or business purposes and to learn about, enquire about or apply for our services.

You agree that you will not:

  • Use the website for an unlawful, fraudulent or harmful purpose
  • Attempt to gain unauthorised access to the website or its systems
  • Interfere with the security or operation of the website
  • Introduce viruses, malicious code or other harmful technology
  • Collect information about other website users without permission
  • Copy, reproduce or distribute website content without authorisation
  • Misrepresent your identity or provide deliberately false information
  • Use the website in a way that infringes another person's rights
  • Use automated tools to scrape, copy or extract website content without our written permission

Unauthorised use of this website may give rise to a claim for damages and may also constitute a criminal offence.

3.Website Content

The information and materials on this website are provided for general information and educational purposes.

We make reasonable efforts to keep the content accurate, relevant and current. However, we do not guarantee that all information will always be complete, accurate, current or suitable for every person or situation.

Website content may be changed, updated, removed or replaced without notice.

You are responsible for deciding whether the information provided is appropriate for your circumstances.

4.Coaching and Educational Information

The information provided through this website does not constitute personalised professional advice.

Coaching, behavioural profiling and personal development services are intended to support self-awareness, reflection, personal responsibility and personal or professional development.

They are not substitutes for:

  • Medical advice or treatment
  • Psychological or psychiatric care
  • Counselling or psychotherapy
  • Crisis intervention
  • Legal advice
  • Financial or investment advice
  • Employment or human resources advice

You should seek support from an appropriately qualified professional where your circumstances require specialist assistance.

You should not delay seeking professional advice or treatment because of information you have read on this website.

5.Emergencies and Urgent Support

The Silver Wizard Consulting does not provide emergency, crisis or urgent mental health services.

If you believe that you or another person is in immediate danger, contact the appropriate emergency services or a qualified health professional in your location.

Messages submitted through this website may not be reviewed immediately and should not be used to request urgent assistance.

6.Applications and Enquiries

Submitting an application or enquiry does not:

  • Guarantee acceptance into a program
  • Create a coach-client relationship
  • Confirm a booking
  • Guarantee that a particular service is appropriate for you
  • Require us to offer or provide a service

We may review the information you submit to determine whether our services appear suitable for your circumstances.

We reserve the right to accept or decline an application or enquiry at our discretion, subject to applicable law.

A coaching or service relationship will only begin once any required agreement, booking process and payment arrangements have been completed.

7.Services

Descriptions of services on this website are provided as general summaries.

The specific scope, duration, inclusions, delivery method and responsibilities applying to a service may be set out in a separate proposal, booking confirmation, service agreement or program agreement.

We may update, replace, suspend or discontinue a service where reasonably necessary.

Where a material change affects a service you have already purchased, we will communicate with you and manage the change in accordance with the applicable agreement and New Zealand law.

8.Client Responsibility

Coaching and personal development are collaborative processes.

By participating in our services, you acknowledge that you remain responsible for:

  • Your decisions and actions
  • Your personal and professional choices
  • Deciding whether to act on information discussed
  • Seeking specialist assistance when required
  • Participating honestly and responsibly
  • Completing any agreed activities or assessments
  • Communicating concerns about the service
  • Attending scheduled sessions on time

You retain full responsibility for the outcomes of decisions you make during or after your participation in a service.

9.No Guaranteed Outcomes

Testimonials and examples on this website describe individual experiences.

They do not guarantee that another person will achieve the same or similar outcome.

Personal and professional results vary depending on many factors, including:

  • Individual circumstances
  • Participation and commitment
  • Decisions and actions
  • External conditions
  • The nature of the goals being pursued

We do not guarantee a specific personal, professional, emotional, relationship, leadership, career or financial outcome from using this website or participating in a service.

Nothing in this section limits any rights or guarantees that cannot lawfully be excluded.

10.Behavioural Profile Assessments

Behavioural profile assessments are designed to provide information about behavioural tendencies and preferences.

They are not assessments of:

  • Intelligence
  • Professional competence
  • Mental health
  • Medical conditions
  • Qualifications
  • Character
  • A person's value or potential

Assessment results should be considered alongside the individual's circumstances and should not be used as the sole basis for significant employment, medical, legal or personal decisions.

The usefulness of an assessment may depend on the accuracy and honesty of the answers provided.

11.Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to The Silver Wizard Consulting.

Protected content may include:

  • Written copy
  • Program materials
  • Videos and audio
  • Graphics and photographs
  • Logos and branding
  • Downloads and worksheets
  • Assessment materials
  • Website design and layout
  • Coaching frameworks and resources

You may view the website and print or save reasonable extracts for your personal, non-commercial use.

You must not, without prior written permission:

  • Copy or reproduce substantial website content
  • Republish or commercially distribute content
  • Sell, license or sublicense content
  • Modify content and present it as your own
  • Use content to create competing services or products
  • Remove copyright, trademark or ownership notices
  • Upload paid or private program materials to public platforms
  • Share account access or restricted resources with another person

Third-party trademarks, materials and intellectual property remain the property of their respective owners.

12.Testimonials

Testimonials published on the website represent the experiences and opinions of the people who provided them.

Results vary between individuals, and testimonials do not constitute a promise or guarantee of future results.

Testimonials may be shortened or edited for readability, grammar or formatting without intentionally changing their meaning.

Names, photographs and identifying information will only be published with appropriate permission.

13.Third-Party Links and Services

This website may contain links to third-party websites, applications or platforms. These may include:

  • Booking platforms
  • Assessment providers
  • Payment processors
  • Video conferencing platforms
  • Social media websites
  • Educational resources
  • External articles or websites

Third-party websites and services are operated independently.

We do not control and are not responsible for their:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Terms and conditions
  • Products or services

The inclusion of a link does not necessarily mean that we endorse every statement, product or service available through that third party.

You access external websites and services at your own discretion.

14.Website Availability

We aim to keep the website available and operating properly.

However, we do not guarantee that access will always be uninterrupted, secure or error-free.

The website may be unavailable because of:

  • Maintenance
  • Technical problems
  • Security concerns
  • Internet or hosting failures
  • Updates or improvements
  • Events outside our reasonable control

We may suspend, restrict or withdraw access to all or part of the website where reasonably necessary.

15.Privacy

Our collection, use, storage and disclosure of personal information are addressed in our Privacy Policy.

By providing personal information through the website, you acknowledge that it will be managed in accordance with that policy and applicable New Zealand privacy law.

Please review the Privacy Policy before submitting personal or sensitive information.

16.Payments, Cancellations and Refunds

Where payment is required for a service, the applicable price, payment schedule and payment method will be communicated before you confirm your purchase.

Cancellation, rescheduling and refund conditions may be provided through:

  • A service agreement
  • A booking page
  • A payment page
  • A program agreement
  • A written confirmation

You are responsible for reviewing those conditions before completing a purchase or booking.

Nothing in these Terms and Conditions excludes or limits any refund, cancellation or other right available to you under applicable New Zealand consumer law.

17.Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified.

Where you acquire services as a consumer, you may have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

These rights may include guarantees that services will be:

  • Provided with reasonable care and skill
  • Fit for a particular purpose that has been communicated and accepted
  • Completed within a reasonable time when no time has been agreed
  • Charged at a reasonable price when no price has been agreed

If there is a conflict between these Terms and Conditions and a mandatory legal right, the mandatory legal right will prevail.

18.Disclaimer

To the fullest extent permitted by law:

  • Your use of the website is at your own discretion and risk
  • Website content is provided without guarantees that it will be suitable for your specific circumstances
  • We do not guarantee uninterrupted or error-free access
  • We are not responsible for decisions made solely in reliance on general website content
  • We are not responsible for content or services provided by third parties

This disclaimer does not apply to liability that cannot legally be excluded.

19.Limitation of Liability

To the fullest extent permitted by law, The Silver Wizard Consulting will not be liable for indirect, incidental, special or consequential loss arising from your use of, or inability to use, the website.

This may include loss of:

  • Revenue
  • Profit
  • Business opportunity
  • Data
  • Reputation
  • Anticipated savings

We are not responsible for loss resulting from:

  • Reliance on general website information
  • Unauthorised access caused by circumstances outside our reasonable control
  • Third-party websites, platforms or services
  • Website interruptions or technical failures
  • Information you provide that is incomplete or inaccurate

Nothing in this section limits liability where doing so would be unlawful, including liability arising from rights that cannot be excluded under New Zealand law.

20.Indemnity

To the extent permitted by law, you agree to compensate The Silver Wizard Consulting for reasonable losses, costs or claims arising directly from:

  • Your unlawful use of the website
  • Your infringement of another person's intellectual property or legal rights
  • Deliberately false or misleading information supplied by you
  • Your material breach of these Terms and Conditions

This section does not apply to the extent that the loss was caused or contributed to by The Silver Wizard Consulting.

21.Changes to These Terms

We may update these Terms and Conditions when:

  • Our website or services change
  • Our business practices change
  • Technology or third-party platforms change
  • Legal or regulatory requirements change

The revised terms will be published on this page with an updated "Last Updated" date.

Changes will apply from the date they are published unless another date is stated.

Your continued use of the website after updated terms are published indicates your acceptance of the updated terms.

22.Suspension or Termination of Access

We may restrict, suspend or terminate your access to the website if we reasonably believe that you have:

  • Breached these Terms and Conditions
  • Used the website unlawfully
  • Attempted to compromise website security
  • Infringed our intellectual property rights
  • Engaged in conduct that may harm us, another user or a third party

Termination does not affect rights or obligations that arose before access was terminated.

23.Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

24.No Waiver

If we do not immediately enforce a provision of these Terms and Conditions, that does not mean we have waived our right to enforce it later.

A waiver will only be effective when confirmed in writing.

25.Governing Law

These Terms and Conditions are governed by the laws of New Zealand.

You agree that any dispute relating to this website or these terms will be subject to the jurisdiction of the courts of New Zealand.

Nothing in this section prevents either party from using an applicable tribunal, mediation process or alternative dispute resolution process.

26.Contact Us

For questions or concerns about these Terms and Conditions, please contact:

The Silver Wizard Consulting

Glenbrook Beach

Auckland, New Zealand

Email: [email protected]

Phone: +64 27 609 6744